Solve Common Problems and Get Help

Find a Missing Subject or Learning Unit

• Check the selected grade level; available subjects depend on the grade.
• Check the selected subject and scroll through its learning units.
• Remember that preferred subjects only appear first in Explore; preferences do not add subjects.

Assignment Not Visible

• Check that the student has joined the correct classroom.
• Check the Published Date & Time. An unpublished assignment is not yet available.
• Check that the assignment was created in the intended classroom.

Missing Results or Growth Areas

• Wait until at least one student completes the assignment.
• Check Completion Status to confirm that a submission was recorded.
• Refresh the assignment after the submission is complete.

File Upload Problems

• Check that the file type is supported and that the file opens normally on your device.
• Try a smaller file or split a long document into shorter reference materials.
• Remove password protection before uploading.

Google Classroom Sync Problems

• Open Google Classroom Linking and check whether the status is Linked or Linked (Action Required).
• Use Relink if authorization has expired.
• Confirm that the intended Google Classroom class is connected.

Report Questions and Get Help

Use Report while reviewing a quiz question to send feedback about that question.

For more answers, open Hoppy FAQ. If an account, access, or synchronization problem continues, email hi@hoppy.day.